Terms of Use

 

Last Updated: March 22, 2018

 

PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS OF USE BEFORE USING THIS SITE OR ANY OF THE SERVICES AND APPLICATIONS

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Laundry Mamas is pleased to provide laundry service to you ("you" or the "customer"), subject to your acceptance and compliance with the terms and conditions set forth below. Please read the following provisions carefully. Your use of the Laundry Mamas website and service indicates your agreement to be bound by the terms and conditions contained herein. If you do not so agree, you must immediately cease using the Laundry Mamas website and service.

 

Laundry Mamas reserves the right, from time to time, with or without notice to you, to change these Terms of Use. The most current version of these Terms of Use can be reviewed by clicking on "Terms of Use" located at the footer of any page in the Laundry Mamas website. The most current version of the Terms of Use will supersede all previous versions. Your use of the Laundry Mama’s website or continued use of our service after changes are made means that you agree to be bound by such changes.  As such, you should review the Terms of Use periodically.

 

This agreement is strictly between Laundry Mamas and its customers and does not in any way constitute or imply any relationship with any other parties. The term "Laundry" may be used to include wash & fold laundry (normal machine washable items), dry cleaning, and dress shirt laundry.

 

Pick Up & Delivery

Laundry pickups must be scheduled in advance by the customer with the exact available pick up and delivery days depending on your service area (this information will be arranged with your personal assigned laundry mama), pick up and delivery generally takes place each week on Monday through Friday, except on certain holidays determined by Laundry Mamas.  Laundry Mamas reserves the right to determine the pickup and delivery times, normally between 8 a.m. and the evening hours depending on our laundry providers volumes and the most efficient routing of pick up and delivery.

 

 

For the first pick up the customer should place THEIR WASH & FOLD LAUNDRY IN A LAUNDRY BASKET, HAMPER, PLASTIC BIN or OTHER STRUCTURED CONTAINER (so the laundry will remain folded easily).  If the customer does not have a container use plastic trash bags, pillowcases, or the like and the laundry will be returned in clean bags.

 

Customer agrees to SEPARATE ALL CLOTHING ITEMS, such as, SCRUNCHED UP SOCKS, or TWO SHIRTS INSIDE OF EACH OTHER.

 

We currently DO NOT ACCEPT DRY CLEANING.  Regardless of the bag(s) used, the customer agrees to always separate wash & fold laundry dress shirt laundry into separate bags and identify the bags "LAUNDRY" or "DRESS SHIRT LAUNDRY (with a note placed inside the bag)".  If no identifying labels are found, Laundry Mamas reserves the right to wash & fold launder the items at its sole discretion.

 

The customer agrees not to include any of the following that are in or attached to any of the items to be cleaned or inside any of the customer's laundry bags: (i) non-washable items, (ii) items that are labeled for hand washing only, or (iii) any other items not meant for laundering or dry-cleaning. The customer is responsible for any and all damage caused by any items left in the customer's clothing or laundry bag that cause damage to the clothing of any customer, the cleaning machines, or any other property of Laundry Mamas or its customers.

 

Laundry Mamas is not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pick up or delivery. The customer grants Laundry Mamas personnel access to their pick up and delivery location and will exonerate, hold harmless, protect, and indemnify Laundry Mamas, its employees, contractors, its successors, and assigns, from and against any and all loss, liabilities, damages, claims, suits, or actions, judgments, and costs which may arise from intentional acts, omissions, or negligent acts. The customer will restrain owned animals so they are not a danger to Laundry Mamas personnel or have an opportunity for escape as a result of the driver's access and failure to close doors, gates, etc.

 

Missed Pick Up or Delivery aka Empty Run Fee

If the customer misses a scheduled pickup (no laundry available for pickup) or a scheduled delivery (if the customer is not at their address and they have instructed us not to leave laundry unless they are present), a $25.00 missed pickup/delivery fee may apply, plus other amounts normally charged for distant or hard to service locations.  There is no fee for pick ups that are canceled before 7am the day of the pick up.

 

Prohibited Items

The customer warrants that they will not give Laundry Mamas any items contaminated with solvents, chemicals, or cleaning products. The customer is responsible for any and all damage these cause to the clothing of any customer, the cleaning machines, or any other property of Laundry Mamas or its customers. Laundry Mamas will not clean items that contain solid animal or human feces.

 

Lost Items

In the event of missing items sent for wash & fold laundry, Laundry Mamas assumes no responsibility for their loss. We take great care to insure that wash & fold laundry is positively contained to prevent its loss. Customers are often unaware of the exact contents of their wash & fold laundry bag, only having a suspicion that a lost item was included in the bag. It’s natural that customers blame the laundry service, then common for them to find the item within their household or business in the following weeks. Wash & fold laundry is a bulk service that does not identify each item separately, so even if the customer includes an inventory list, it will not be noted.

 

Damaged Items

In the event that a wash & fold item is damaged by Laundry Mamas, we will issue you a refund or credit for the value of that item, as specified in the International Fair Claims Guide from the International Fabricare Institute (“IFI”) or as otherwise stated in these Terms of Use.  The Fair Claims Guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, the customer can attest to the age but Laundry Mamas, in its sole discretion, may limit the minimum age of any garment to one year. If no current replacement cost is available (e.g., because the item is no longer available in stores), Laundry Mamas may use the replacement cost of a comparable item currently available. Notwithstanding the foregoing, the maximum reimbursement for each individual item is thirty dollars ($30.00) not to exceed the lesser of one hundred dollars ($100.00) per order or twenty five dollars per laundry bag ($25.00) of wash & fold laundry washed and is subject to standard depreciation schedules as spelled out in the Fair Claim Guide from the International Fabricare Institute (“IFI”). The limit to this policy is three hundred dollars ($300.00) per customer per year. Although Laundry Mamas is not liable for damage or loss due to the fault of third-party service providers, we may, in our sole discretion, choose to reimburse the customer in these events pursuant to the IFI standards described above.

 

We are not liable for any preexisting damage to garments or other laundry items. If we find any preexisting damage or have a concern about the colorfastness, or the age or weakness of the fabric, we may process it at our discretion on a best efforts basis.  Or, we may return the item without cleaning it.  In addition, items which are purposely torn, distressed, or damaged by the manufacturer (e.g. jeans, denim garments, etc.), can not be included in any damage claim.

 

Laundry Mamas is not responsible for the loss or damage to any personal or non-cleanable item(s) left in clothing, washable items, or pick up or delivery bags such as money, jewelry, or other items. Laundry Mama’s is also not responsible when such items (and including ink pens, markers, pencils, crayons, lip balm, etc.) result in damage to items during our processing.  While we try to detect and remove these items before processing, you agree not to leave such items in your laundry, dry cleaning, dress shirt, or pickup or delivery bags.

 

Missing or damaged items must be reported to us within 24 hours of delivery of the item(s).

 

Pricing

Laundry Mamas reserves the right to change prices at any time and is not responsible for typographical errors on the website related to pricing information. We will inform you if a typographical error has resulted in a difference in pricing for your order before charging your credit card.  Laundry Mamas reserves the right to reasonably modify its pricing without notice for items that are either very light-weight when dried (dry weight does not fairly represent laundering value), items that are very absorbent in comparison to standard fabrics (may require extended drying time), or other items that Laundry Mamas judges to be unusual.

 

A minimum charge applies for wash & fold laundry ($35.00).

 

Payment

Payment is accepted by debit, credit card or check.  Payments for completed services are non-refundable.  In the event that Laundry Mamas is unable to authorize the customer's credit card for payment or the customer has invoices outstanding beyond the agreed on payment terms, laundry maybe held until payment for current and prior services is received. 

 

Alternately and in its sole discretion, Laundry Mamas drivers may accept cash on delivery (COD) payments.  It is the customer's responsibility to make sure they are given proof of payment by the driver and they should retain this record in case it is required to resolve payment questions

 

Use of Third-Party Service Providers

Laundry Mamas reserves the right to utilize any vendor or outside service provider, for any service, in its sole discretion, without notice to the customer.

 

Copyright and Ownership

All website content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are the property of, or duly licensed to, Laundry Mamas.  Consent is granted to view, electronically copy, and print in hard copy portions of this website for the sole purpose of placing an order.  Any other use of materials on this website, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of Laundry Mamas is strictly prohibited.  You acknowledge that Laundry Mamas and/or third-party content providers remain the owners of such material and that you do not acquire any of those ownership rights by downloading copyrighted material. Laundry Mamas reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from Laundry Mamas.

 

Disclaimer

Laundry Mamas liability shall be limited to general money damages in a maximum amount not to exceed one hundred fifty dollars ($150.00). This liability shall be the extent of Laundry Mamas liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer's exclusive remedy.  In no event will Laundry Mamas be held liable or be responsible for any consequential, special, indirect, incidental or punitive loss or damages, whether or not Laundry Mamas knew or should have known of the likelihood of any such loss or damages.  Laundry Mamas disclaims all warranties, express or implied, with respect to the services rendered to the customer.