Question 1

How do I schedule a pick up?

Accepted Answer

Just click here and fill out the form.

Question 2

How much does your service cost?

Accepted Answer

Pricing couldn’t be easier. Regular weekly customers are charged $2.50 per pound and “by request” customers are charged $3.00 per pound.  Ironing and large bedding items are priced by the piece.  Please discuss your ironing request with your assigned laundry mama, prices may vary.

Question 3

How will I be billed?

Accepted Answer

We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text.

Question 4

Which credit cards do you accept?

Accepted Answer

We accept MasterCard, Visa, Discover and American Express cards.

Question 5

Is there a delivery charge?

Accepted Answer

There are no pickup or delivery fees.

Question 6

Is there a minimum charge?

Accepted Answer

There is a minimum charge of $35.00 per pickup.

Question 7

I missed my pick up day is there a missed pick up fee?

Accepted Answer

We’ve put in place email and text reminder tools to help make sure you don’t forget. However, if you do forget to leave your laundry out we do reserve the right to charge a $10.00 missed pickup fee to cover costs.

Question 8

Is there any contract or long-term commitment?

Accepted Answer

None whatsoever. You can cancel or suspend your account at any time.

Question 9

What if I'm not home when you pick up and deliver?

Accepted Answer

No problem. Just leave the laundry somewhere we can access it and let your personal laundry mama know via a text, phone call or email.  Many customers have us leave their laundry at their back door or in a foyer if they are not home. Whenever possible, please select a drop-off site that’s protected from the elements.

Question 10

When will my laundry be picked up and dropped off?

Accepted Answer

That depends on your neighborhood. We make every effort to make sure you have a consistent and convenient pickup/drop-off time.  Your laundry mama will contact you to schedule this.  We generally use a two hour window and will do our best to accommodate your schedule.

Question 11

I forgot to leave my laundry out on pick up day what should I do?

Accepted Answer

Contact Customer Service by calling or emailing laundrymamas22@gmail.com  Your laundry mama will contact you to arrange for a pickup.

Question 12

Could you pick up and deliver to my work place?

Accepted Answer

Absolutely!  Many of our customers have Laundry Mama's pickup and deliver to their workplace. Just specify in your laundry preferences the pickup and delivery details.

Question 13

It's raining outside and I'm afraid my laundry will get damaged or wet?

Accepted Answer

When the weather’s bad we double-bag your laundry to make sure it’s protected from the elements. We always do our best to protect your laundry however, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.

Question 14

When can I expect my laundry returned?

Accepted Answer

You can expect your laundry to be returned in less than 24 to 72 hours after we pick it up. Unless you have made other arrangements with your personal laundry mama.

Question 15

Do you offer same day service?

Accepted Answer

Absolutely! If your laundry is ready for pick up no later than 10:00 AM we can have it back to you the same evening.  This will incur an additional $25.00 charge.

Question 16

Will my clothes be washed with other customers clothes?

Accepted Answer

Absolutely not!  Your personal laundry mama will wash and dry your laundry at her home, unless you are a commercial client.

Question 17

What happens if you lose or damage some items?

Accepted Answer

While we are known for our high quality care, mistakes can happen. If we lose or damage an article please notify customer service within 48 hours of the laundry being returned to you. Unfortunately we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.

L A U N D R Y MAMAS

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MOBILE LAUNDRY PICK UP AND DELIVERY QUESTIONS

Frequently asked questions